Technical Support
This is a list of common issues. Please click on them to go to the solution page:
- A red X appears instead of my document
- Pipe write error 232
- Web activation
- Your SwiftView license does not enable this SwiftView Pro feature
- This is SwiftView(R) for Windows. Its evaluation period expired on XXX.
- SwiftView tries to install every time I run it
- Enable debug mode
- SwiftView no longer appears when launched
Knowledge Base
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Sort by Topics
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Advanced Use
- How to use an external TrueType font for markup
- How to add a TrueType font to SwiftView
- How to add PDF configuration files
- Sample markup command
- Web server scripting
- How to print to network printer from the command prompt
- How to force all print methods
- Missing bitmap for toolbar
- The SwiftView ini file
- Customer Profile: Easy integration adds functionality to your products & services
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Basic Use
- How to find your PC or LAN file server’s hostname
- What file formats are compatible with SwiftView?
- How to move a license from one system/server/website to another
- What is my SwiftView ID?
- What are the differences between the evaluation and production versions of SwiftView?
- How to uninstall SwiftView
- How do I download your product?
- How to determine your Windows operating system
- Browser
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Converting
- Can SwiftView convert files?
- How to suppress the page counter window during conversion
- How to reduce conversion time
- How to reduce the size of converted files
- Scrambled / Misencoded Text When Copy/Pasting Out Of Converted Document
- How to force SwiftConvert error messages to appear
- Force SwiftConvert error messages to appear
- Nothing happens when I try to convert files using SwiftConvert
- Could not close print output file/port
- sview.exe is not installed in C:\XXX
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Installation
- SwiftView product release status
- Where is the SwiftView installation log located?
- Customer Recipients
- What file formats are compatible with SwiftView?
- What is my website’s root URL?
- Where is the root of my web server?
- How to install a network license
- How to install a system / application server license
- Could not register SwiftView – Perhaps you are not a system administrator?
- Installation options
- Legal
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Licensing
- sview.lic vs. npsview.lic
- How to license Directory Monitor
- Certain Windows user accounts receive a “no license” error
- What is my website’s root URL?
- How to install a network license
- This SwiftView (R) for Windows license does not match your hostname XXX or IP address X.X.X.X. It may not be used on this computer.
- This is SwiftView (R) for Windows. Its evaluation period expired on XXX.
- Web activation
- This is SwiftView(R) for Windows. Its evaluation period expired on XXX.
- HTTP server returned status code 403, contact support
- Printing
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Viewing
- Images appear skewed or distorted
- HPGL files are missing colors or lines
- IE sometimes require an extra click on SwiftView before it will respond
- 30-second delay error
- There was a problem reading this document (14)
- How to add word-wrapping to a plain text file
- How to display the current filename in the GUI
- How to set MIME types on an IIS server
- Files generated on a UNIX system do not view correctly
- PCL fonts display incorrectly
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Advanced Use
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Sort by Types
- Customer Profile
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Error Message
- 30-second delay error
- There was a problem reading this document (14)
- How to force SwiftConvert error messages to appear
- Certain Windows user accounts receive a “no license” error
- Unable to determine printer output type
- Filename is not a valid win32 application
- There was a problem reading this document (14)
- Cannot find the file specified
- Could not register SwiftView – Perhaps you are not a system administrator?
- This application has failed to start because winspool.drv was not found
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How-To
- How to use an external TrueType font for markup
- How to add a TrueType font to SwiftView
- How to add PDF configuration files
- How to embed SwiftView within your HTML page
- How to speed up printing
- How to I shrink E-size drawings to print on letter size paper
- How to print to network printer from the command prompt
- How to find your PC or LAN file server’s hostname
- How to license Directory Monitor
- How to suppress the page counter window during conversion
- Quick-Start Guide
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Reference
- SwiftView Standard Software License Agreement
- SwiftView product release status
- Sample markup command
- Web server scripting
- Can SwiftView convert files?
- sview.lic vs. npsview.lic
- Where is the SwiftView installation log located?
- The SwiftView ini file
- Customer Recipients
- What file formats are compatible with SwiftView?
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Troubleshooting
- Images appear skewed or distorted
- HPGL files are missing colors or lines
- IE sometimes require an extra click on SwiftView before it will respond
- Missing bitmap for toolbar
- Scrambled / Misencoded Text When Copy/Pasting Out Of Converted Document
- Outlook attempts to open .ics files
- Files generated on a UNIX system do not view correctly
- PCL fonts display incorrectly
- Text appears faint or difficult to read
- Landscape documents appear cut off
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Sort by Products
- Directory Monitor
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Other
- SwiftView Standard Software License Agreement
- SwiftView product release status
- How to use an external TrueType font for markup
- How to add a TrueType font to SwiftView
- Web server scripting
- How to print to network printer from the command prompt
- How to find your PC or LAN file server’s hostname
- sview.lic vs. npsview.lic
- Where is the SwiftView installation log located?
- The SwiftView ini file
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SwiftConvert
- Sample markup command
- How to suppress the page counter window during conversion
- How to force all print methods
- How to reduce conversion time
- How to reduce the size of converted files
- Scrambled / Misencoded Text When Copy/Pasting Out Of Converted Document
- How to force SwiftConvert error messages to appear
- Customer Profile: Easy integration adds functionality to your products & services
- Customer Profile: Automated conversion helps simplify hospital records management
- Outlook attempts to open .ics files
- SwiftPublish
- SwiftStamp
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SwiftView
- Images appear skewed or distorted
- HPGL files are missing colors or lines
- IE sometimes require an extra click on SwiftView before it will respond
- How to add PDF configuration files
- How to embed SwiftView within your HTML page
- How to speed up printing
- How to I shrink E-size drawings to print on letter size paper
- Can SwiftView convert files?
- 30-second delay error
- How to force all print methods
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SwiftView Pro
- Images appear skewed or distorted
- HPGL files are missing colors or lines
- How to add PDF configuration files
- How to speed up printing
- How to I shrink E-size drawings to print on letter size paper
- How to suppress the page counter window during conversion
- How to force all print methods
- How to reduce conversion time
- How to reduce the size of converted files
- Scrambled / Misencoded Text When Copy/Pasting Out Of Converted Document
Customer Profile: Automated conversion helps simplify hospital records management
Automated conversion helps simplify hospital records management
A hospital was using McKesson’s Paragon report generator and Horizon Patient Folder to manage their documents. However, many documents created by the hospital’s staff were PCL files. Paragon and HPF could only accept JPGs or PDFs.
They needed a simple and fast way for hospital staff to move documents into their records management system as PDFs. By using SwiftConvert and Directory Monitor, they were able to create a system where doctors, nurses and support staff only need to drag-and-drop their files into a folder, and a compressed, searchable PDF appears in the correct location.
How did they do it?
SwiftConvert is a powerful command-line conversion product, but the hospital needed something accessible for end-users. By using SwiftConvert in conjunction with Directory Monitor, they were able to create “hot folders” that hospital staff could use to drop files into for automated conversion. SwiftConvert operates behind the scenes, giving administrators the flexibility and customizability they need while Directory Monitor distills the conversion process into the simplest drag-and-drop actions for end-users.
How can we do it?
A 30-day trial of SwiftConvert can be obtained by contacting the SwiftView licensing department. If you want to use SwiftConvert with Directory Monitor to create automated conversion systems, please email Licensing@PAPERBOS.com for an evaluation license.